Welcome to Tradesol I.T. Division
Providing general technical support and service to clients in the use of hardware, software, A/V equipment’s and more. Configured, deployed, and troubleshot technologies in official environment.
Established relationships with I.T. vendors to troubleshoot hardware, software and network issues and implement resolutions for products and services. Depth knowledge of network protocols including TCP/IP, SMTP, SNMP, UDP, HTTP, HTTPS, and DNS in addition to network hardware, software and cloud.
- Assisted with hardware setup, network troubleshooting, data analysis, event support, remote support (24/7) equipment deployment, and record keeping.
- Monitored by existing our support communication equipment's /devices of the statuses and conditions while maintaining resolutions.
- Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace.
- Responded to and resolved IT support queries in an organized and timely manner while constantly updating users on the status of their requests.
- Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.
- Provided onsite and virtual support for any hardware and software issues to the company’s onsite and remote employees.
- Monitored the Helpdesk for I.T. queries and provided Tier 2 and Tier 3 support, delegating Tier 1 support to junior specialists.
- We offer domain, cloud web & email hosting solutions that provide businesses and organizations with low cost ways to deliver their websites and web applications.
- Managed procurement, repair, and issuance of end user equipment working in conjunction with other departmental managers.
- Reviewed the internal and external knowledge base and recommended and performed technical changes or upgrades as necessary.
- Assisted the product development team by testing, replicating, documenting software bugs, and making recommendations.
- Performed data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.
- Protected network through DNS filtering to reduce the chances of virus and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.
- Examine antivirus status, shared storage space, and network activity, adjusting network equipment and settings to improve system performance.
- Led implementations, installation, upgrades, migrations, maintenance, support, and optimization of all devices and communication links.
- We provide secure IPSEC, L2TP, PPTP VPN service and solution.
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